Email: sales@goldencarats.com
Golden Carats is committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or make a purchase.
Information We Collect
- Personal Information: We collect personal information such as your name, email address, phone number, and shipping address when you make a purchase or fill out a contact form.
- Payment Information: We collect payment details for the purpose of processing transactions securely.
- Website Usage: We use cookies and similar tracking technologies to understand how you interact with our website and improve your user experience.
How We Use Your Information
- Processing Orders: To fulfill orders and provide customer support.
- Communication: To respond to inquiries and send updates regarding your orders.
- Improvement: To analyze website traffic and improve our services.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access. All transactions are encrypted using secure socket layer (SSL) technology.
Your Rights
You have the right to access, modify, or delete your personal information. To make a request, please contact us at privacy@goldencarats.com.
Cookies Policy
This Cookies Policy explains how Golden Carats uses cookies and similar technologies on our website.
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience by remembering your preferences and analyzing website usage.
Types of Cookies We Use
- Essential Cookies: These cookies are necessary for the basic functionality of our website.
- Performance Cookies: These cookies help us understand how visitors interact with our website by collecting information anonymously.
- Marketing Cookies: We use these cookies to display ads relevant to your interests.
Managing Cookies
You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.
For more information about our use of cookies, please contact us at cookies@goldencarats.com.
Terms & Conditions
These Terms & Conditions govern your use of the Golden Carats website and the purchase of our products. By using our website, you agree to these terms.
Use of Website
- Eligibility: By using our website, you confirm that you are at least 18 years old and have the legal capacity to enter into this agreement.
- Account Responsibility: You are responsible for maintaining the confidentiality of your account information and for any activities that occur under your account.
Purchase Terms
- Pricing: All prices are listed in the local currency and may be subject to change. Prices include applicable taxes unless stated otherwise.
- Payment: Payments must be made through our secure payment gateway. We accept major credit cards and other secure payment methods.
- Shipping: We provide global shipping for our products. Please refer to our Shipping Information page for details on delivery times and charges.
Returns & Refunds
- Return Policy: Returns are accepted within 30 days of purchase for defective or damaged products. Please contact us at support@goldencarats.com for return instructions.
- Refunds: Refunds will be issued to the original payment method once the returned product has been inspected and approved.
Limitation of Liability
Golden Carats is not liable for any indirect or consequential damages arising from the use of our website or products. Our maximum liability to you for any claim is limited to the amount you paid for the product.
Changes to Terms
We reserve the right to update these Terms & Conditions at any time. Your continued use of our website following any changes constitutes your acceptance of the new terms.
